Shipping Policy
At Dinero, we are committed to providing timely and secure delivery for all our customers. Please review our shipping policy below to understand our shipping processes, timelines, and any associated terms and conditions.
Order Processing
- Processing Time: Orders are processed within 1-2 business days. Please note that we do not ship on weekends or public holidays.
- Order Confirmation: Once your order is placed, you will receive a confirmation email. Following order processing, you will receive a shipping confirmation email with tracking details.
Shipping Rates and Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Evri Shop to Shop | 2-3 business days | £2.13 GBP |
Shipment Tracking and Confirmation
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24 hours for the tracking details to become active.
Damaged Items
If your order arrives damaged, please reach out to us within 7 days of receiving the item. Retain all packaging and photographs of the damaged goods to assist us in resolving the issue with the shipping carrier. We will work with you to ensure a satisfactory resolution.
Lost or Stolen Packages
Dinero Lighters is not responsible for packages that are lost or stolen after delivery has been confirmed. If your tracking information shows that your package was delivered, but you have not received it, please contact the carrier to file a claim. We are available to assist you with the claim process if needed.
Additional Information
Please ensure all shipping information is accurate before completing your purchase. We are not responsible for delays or issues caused by incorrect shipping addresses or unverified payment information.